Refund & Returns
Short version: if it turns up dodgy, we sort it. No ifs, no forms, no Senate inquiry required.
Last updated: 12 June 2026
If it arrives dodgy, we fix it
We stand behind every order. If your item arrives faulty, defective, damaged in transit, misprinted (wrong design, badly off-centre, poor quality), or just the wrong item entirely, we will replace it or refund you in full, at no cost to you.
Just email us within 30 days of delivery with your order number and a photo of the problem. We will arrange a reprint or refund within 5 business days of approving the claim, back to your original payment method.
What we cannot do
Because every piece is printed to order specifically for you, we cannot accept returns for change of mind, wrong size choice, or buyer's remorse. That is the honest trade-off with made-to-order. Please check the size guide before you buy.
Need to cancel or change an order
Contact us within 12 hours of ordering and we will try to catch it before production starts. Once it is in production, we cannot make changes or cancel.
Wrong address
Double-check your shipping address at checkout. If an order comes back to us because the address was wrong or incomplete, reshipping is at the buyer's cost.
Your consumer rights
Nothing here limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. Those rights exist and cannot be excluded.
Talk to a real person
Email support@everythingonenation.com and a real human will read it. We are on Australian/NZ time and usually reply within one to two business days.
